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Phone Support

Dial 866.446.8797

Press 1 For Technical Support
Press 2 For Sales
Press 3 For Accounting

Our normal hours of operation are Monday – Friday, 8AM – 5PM, excluding holidays.  But we are always available if you have an emergency. 

We provide emergency support 24 hours a day, 7 days a week, 365 days a year.  Press 1 for non-emergency support and 2 for emergency support.  An emergency is any issue that prevents you from performing a task critical to your daily operation. 

Our phone response time for emergencies is within 15 minutes of notification and for non-emergencies is within 4 business hours.

Helpful Guidelines

When calling our office, it is possibile that you will be put into our voicemail system because we're on the line helping other offices with their support needs.  We will make every effort to respond to your issue within the stated times.  When leaving a message please make sure you give us a good description of the problem and who is affected by the issue.

Rather than leaving us a phone message, you may prefer to submit your issue through our request support page, where your issue will automatically be logged into our system.  If your issue is an emergency, we recommend that you follow-up your submission with a call to technical support's emergency voicemail so a technician is paged and can respond accordingly.

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